Kiraya's Terms and Conditions — Clear, Simple & Transparent

1General Introduction

These terms and conditions ("Terms") constitute a legal agreement between kiraya ("we", "us", "the platform") and you ("user", "member"). These Terms apply to www.kiraya.win and its associated mobile applications and services.

Kiraya is an internationally licensed online gaming and betting platform. We believe in transparency and fairness, which is why these terms are written in plain language so every member can easily understand them.

2Account Registration & Eligibility

To register an account with Kiraya, the following requirements must be met:

• You must be at least 18 years must be.
• You must not be legally residing in a jurisdiction where online gaming is completely prohibited.
• You must have a valid mobile number or email address registered in your own name.
• All information provided must be truthful and accurate.
• An individual One Account Only can open.

Information provided during account registration may be verified at a later stage. The KYC (Know Your Customer) process may require a copy of your national ID or passport. Large withdrawals may be held until this verification is complete.

3User Responsibilities & Security

You are responsible for keeping your account secure. Never share your password with anyone. If you notice any suspicious activity on your account, contact kiraya's support team immediately.

• Accounts may not be transferred or sold to another person.
• You may not allow anyone else to use your account.
• You should change your password regularly.
• Take extra precautions when logging in on public Wi-Fi.
• Do not hand your device to someone else without logging out first.

You are solely responsible for all activity carried out from your account. In the event of hacking or unauthorized access, kiraya will assist to the best of its ability, but the primary responsibility for account security rests with the user.

4Deposit & Withdrawal

Deposits and withdrawals on Kiraya can be made via mobile banking, digital wallets, and bank transfer. Please keep the following in mind for all transactions:

• The minimum deposit amount is stated on the platform.
• Only payment methods registered in your own name may be used.
• Full account verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawals are preferably processed via the same method used for the deposit.
• Under normal circumstances, withdrawals are completed within 1–3 business days.
• Kiraya may require additional time to verify suspicious transactions.

5Bonus & Promotional Offers

Kiraya offers various bonuses and promotional offers from time to time. These offers are subject to the following conditions:

• Wagering requirement: Bonus funds must be wagered a set number of times before withdrawal (typically 10x to 30x).
• Every bonus has an expiry date; once it passes, the bonus is automatically cancelled.
• Not all games may be available for play with bonus funds — certain games may be excluded from bonus balance use.
• Using the same offer across multiple accounts is strictly prohibited.
• Withdrawing before meeting bonus wagering requirements may result in the bonus and any associated winnings being forfeited.

6Gaming Rules & Fairness

All games on Kiraya are powered by internationally certified RNG (Random Number Generator) software, which is regularly audited by independent third parties. Every game outcome is completely random and impartial.

• The outcome of every bet is permanently logged in the system.
• Manual interference with any game outcome is entirely impossible.
• In the event of a technical error causing a bet to be incomplete, kiraya's decision is final.
• Sports Betting outcomes are settled based on official results.
• Live betting results update automatically; occasional brief delays may occur.

Any complaint regarding a game result must be submitted to the support team within 72 hours. Complaints raised after this window may not be considered.

7Prohibited Activities

The following activities are strictly prohibited on the kiraya platform:

• Money Laundering: Using the platform for the purpose of money laundering.
• Match Fixing: Participating in or facilitating match-fixing.
• Software Fraud: Using bots, scripts, or other automated tools to gain an unfair advantage.
• Multiple accounts: Operating multiple accounts by the same person.
• Hacking: Attempting to access the system without authorization.
• Bonus Abuse: Attempting to exploit or manipulate the bonus system.
• Chargeback fraud: Filing an unjustified chargeback with your bank.

8Account Closure & Suspension

Kiraya reserves the right to suspend or close any account at any time, with or without cause, including for the following reasons:

• Violation of terms and conditions.
• Suspicious or fraudulent activity.
• At the user's own request (self-exclusion).
• Accounts inactive for an extended period (more than 12 months).
• Legal or regulatory requirements.

Users are generally notified before an account is closed; however, in cases of fraud, closure may occur without prior notice. Any legitimate remaining balance can be recovered by contacting the support team.

Users may close their account at any time by contacting the kiraya support team.

9Intellectual Property

The logos, designs, code, graphics, text, and all other content on the Kiraya platform are intellectual property owned by kiraya. Copying, distributing, or modifying any of these materials beyond personal use is strictly prohibited.

• Kiraya's name, logo, or brand elements may not be used without prior authorization.
• Reverse engineering any part of the platform is strictly prohibited.
• Content rights for third-party game providers belong to their respective owners.

10Limitation of Liability

Kiraya is not liable for the following:

• Losses caused by internet connectivity issues.
• Technical issues with third-party games or services.
• Losses resulting from unauthorized account access (where the vulnerability is on the user's end).
• Service disruptions caused by natural disasters or unforeseen circumstances.

Kiraya is always working to improve its service quality, though technical issues cannot be entirely avoided. Our support team is ready to assist with any problems that arise.

11Changes & Amendments to Terms

Kiraya reserves the right to update or modify these terms at any time. For significant changes, members will be notified at least 7 days in advance via email or a platform notification.

Continued use of the platform after the effective date of updated terms constitutes acceptance of those changes. If you do not agree to the new terms, you may request account closure.

12Contact & Support

If you have any questions, complaints, or need clarification regarding these terms, please contact kiraya's support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Language: Support available in Bengali and English

Kiraya takes all complaints seriously and typically responds within 24-48 hours. More complex issues may require additional time.