Kiraya FAQ — Answers to all your questions In English

To register on Kiraya, you will need: an active mobile number or email address, your full name (as on your NID), your date of birth, and a strong password. Registration is completely free and takes just 2 minutes.

No. Under Kiraya's rules, each person may only hold one account. If multiple accounts are detected, all accounts will be closed and balances may be forfeited.

KYC (Know Your Customer) is an identity verification process completed by submitting a copy of your National ID or passport. KYC is mandatory for large withdrawals and is typically processed within 24 hours.

You can update your mobile number, email, or password from Account Settings. To change your name or date of birth, contact support with a valid reason and supporting documents.

To close your account, contact support. Make sure to withdraw any remaining balance before closure. For self-exclusion, Responsible Gaming See full details on the page.

Kiraya supports deposits and withdrawals via mobile banking, bank transfer, and debit/credit card. All transactions are SSL-encrypted and fully secure.

Minimum deposit amounts and withdrawal limits on Kiraya vary by payment method. Check the Cashier section of your account or contact support for the exact figures.

Withdrawal requests from KYC-verified accounts are usually processed within 1 business day. Mobile banking tends to be the fastest option. Delays may occur if KYC has not been completed.

Deposits are usually credited instantly. If there's a delay, contact live chat support with your payment receipt or transaction ID. Most cases are resolved within 24 hours.

Kiraya does not charge any fees for transactions. However, your bank or mobile banking provider may apply their own charges in accordance with their policies.

The welcome bonus is automatically credited on your first deposit after registration. Bonus terms and amounts may change from time to time — check the Promotions section of your account for the latest details.

No, bonuses cannot be withdrawn directly. You must complete the wagering requirement (a set amount of bets) using the bonus. Only then can any winnings derived from the bonus be withdrawn. Each bonus has its own wagering conditions.

There is a promo code field during registration or on your first deposit. If you already have an account, promo codes can be applied in the Cashier or Promotions section.

Loyalty points accumulate on every real money bet. Earned points can be redeemed for bonus cash, free spins, or special rewards. Reaching higher VIP tiers increases your points earning rate.

On Kiraya, you'll find:

• Slots — thousands of themed video slots
• Fish Game — a collection of popular games with a fishing theme
• Bingo — multiple bingo variants
• Sports Betting — bet on cricket, football, and more
• Live Casino — live games with real dealers

All games on Kiraya use an RNG (Random Number Generator) that is tested and certified by international bodies, ensuring every outcome is completely random and fair.

Bet limits for Sports Betting vary by sport and market. The minimum and maximum bet amounts are clearly displayed for each market. Betting See full details on the page.

If you get disconnected, your game is saved on the server exactly as it was. When you reconnect, it resumes from where you left off. For live games, the current state will be shown once the connection is restored.

Yes, kiraya uses 256-bit SSL encryption to keep all data secure. Your information is never sold or shared with third parties. To learn more Privacy Policy read.

Go to Account Settings → Security and enable Two-Factor Authentication. An OTP will be sent to your mobile each time you log in, significantly improving your account security.

No. Kiraya will never ask for your password or full payment details by phone, email, or chat. If anyone claims to be from Kiraya and asks for your password, it is fraudulent — report it to support immediately.

Kiraya app directly Download Available from the page. An APK file is available for Android and a Safari browser option for iOS. The download is completely free.

Go to your phone's Settings → Security → enable "Install from unknown sources". Then Download Download the APK from the page and tap to install it. You can turn the option off again after installation.

Start by closing the app and reopening it. If that doesn't help, restart your phone. If the problem persists, uninstall the app and reinstall it fresh Download Try again. If the issue persists, contact support with your phone model and Android version.

Self-exclusion lets you take a break from gaming for a set period. You can deactivate your account for anywhere from 6 months to permanently. Activate it through Account Settings or by contacting support. To learn more Responsible Gaming See the page.

Yes. You can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing it requires a 7-day waiting period — to prevent impulsive decisions.

Kiraya's support team is your first point of contact. For professional counselling, please reach out to a local mental health service. Responsible Gaming You'll find more information and tools on the page.